Cost Effective Remote Access
90% Prevention of Spontaneous Service Calls
Reliable error analysis, parameter settings, programme changes or also complete software updates can be accomplished quickly and without expensive on-site service by way of remote access. Through professional error analysis quick support for the operator is possible if required. Potentially necessary service calls can be precisely planned and the proper replacement parts can be identified ahead of time. Expensive spontaneous service calls and multiple trips can be largely avoided. By using the Internet, Phoenix Service and authorised personnel can gain access at any time and from any location.
- Regular Monitoring
- All relevant system parameters for the water treatment systems are read regularly and recorded and analysed in the internal Phoenix monitoring system. System operation is herewith continuously optimised. This ensures stable operation of the systems and a reduction of energy and water consumption to a minimum. Potential malfunctions are identified early and the necessary steps can be initiated thought-out and in a timely manner. A quality report with a clear presentation of all relevant system parameters will be generated annually.
- Automatic Error Messaging
Alarms for the water treatment, hot water sanitization or water softener are forwarded directly to Phoenix Customer Service per e-mail or SMS (optional) or to any other designated address or mobile phone number
By connecting the Phoenix water treatment systems to the Internet, authorised personnel can access the system at any time and from any location quickly and cost effectively. If in same cases a technician is really needed we have our local partners who can help quickly.
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